Shipping policy

Shipping Policy

Thank you for choosing our custom-made favors! Please read our shipping policy carefully to understand our order processing and shipping procedures.

Order Processing Time

  • Processing Time: All custom orders are processed within 2 weeks. This includes the time needed to design, produce, and prepare your items for shipment.
  • Notification: You will receive an email notification once your order has been shipped.

Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Estimates:
    • Standard Shipping: Delivery typically takes 3-7 business days after your order has been processed.
    • Expedited Shipping: Delivery typically takes 1-3 business days after your order has been processed.
    • Please note that delivery times are estimates and may vary based on your location and external factors.

Shipping Confirmation and Order Tracking

  • Tracking Number: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package.
  • Carrier: We use reliable carriers to ensure your package arrives safely and on time.

International Shipping

  • Availability: We currently do not offer international shipping. Orders are shipped within the United States only.

Shipping Address

  • Accuracy: Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • Changes: If you need to change your shipping address after placing your order, please contact us immediately at starsforfavors@gmail.com. Address changes may not be possible if the order has already been processed or shipped.

Damages and Lost Packages

  • Damages: If your order arrives damaged, please contact us immediately atstarsforfavors@gmail.com with your order number and photos of the damaged items. We will work with you to resolve the issue promptly.
  • Lost Packages: If your package is lost in transit, please contact the carrier first with your tracking number. If the issue is not resolved, please contact us for further assistance.

Thank you for your understanding and for choosing our custom-made favors! If you have any questions or need further assistance, please contact us at starsforfavors@gmail.com